Scroll Top

Managed Services

MANAGED SERVICES
M

ulti-Vendor remote & on-site 24/7 Technical Support

 

Penta Consulting is a global support partner to all major vendors and operators for technical support services. Penta’s Managed Service Division has a proven track record in delivering innovative multi-vendor business solutions to meet the demands of global clients. Our wide-ranging service portfolio is designed to cater to the specific needs of our valued clients, and our team of professionals are available 24/7 to provide you with the support you require. From remote assistance to on-site support, Penta has the expertise and resources to deliver the solutions that you need to succeed.

Managing and Mitigating Risk

We understand that operators can face a spectrum of different challenges with their equipment, both hardware and software issues can present significant risks to your business operations. Our technical experts provide a comprehensive solution to mitigate these risks, by quickly resolving any issues raised we can ensure the network is up and running for as long as possible.

With 25 years of experience in providing managed support solutions to operators and vendors, we have a proven track record of delivering exceptional solutions. Our commitment to customer satisfaction has enabled us to build long-lasting relationships with our clients. We take pride in our ability to meet and exceed the expectations of our customers.

Service Portfolio

Our experts understand that your business requires reliable and efficient support, and we are committed to providing you with exactly that. No matter what vendor technology you have in your network, our highly skilled technicians are equipped with the expertise necessary to deliver prompt and effective support.

Penta’s services go beyond remote assistance; we also offer on-site support to ensure your equipment is functioning optimally. Our technicians can be placed onsite to diagnose and correct any issues that cannot be addressed remotely. We take a personalised approach to meet your unique needs and ensure the delivery of tailor-made solutions.

We take pride in our service, and you can trust that with us, your support needs are in the best possible hands. Our team is committed to delivering effective support, allowing you to focus on growing your business with the peace of mind that your end-of-life equipment is being managed by the most experienced engineers in the industry.

A Cost-effective Alternative

We understand that managing and maintaining your end-of-life equipment can be a significant cost for operators, with traditional OEM agreements becoming more rigid and expensive, the further out of the product life cycle you get. That’s why we offer a more flexible and cost-effective solution that can save you 30-40% (on average) in operating costs.

We achieve this by providing a unique pricing structure that is tailored to your specific needs, which in turn maximises your savings, and ensures that you only pay for the support and maintenance services that you need.

But the cost-effectiveness of our service doesn’t mean compromising on quality. Penta is committed to delivering world class technical support and maintenance services that meet the highest industry standards.

Whether this technical support is to prolong the life of existing equipment in the network or if this is to maintain the old equipment that is swapped out of the network, you are in capable hands.

Our prompt response times and comprehensive support ensure that your operations run smoothly and efficiently. You will have reassurance knowing that we are continuously monitoring and maintaining your equipment, minimising downtime, and maximising productivity.

Switching to a cost-effective alternative without sacrificing quality can be challenging. However, with Penta’s flexible pricing structure, personalised approach, and commitment to excellence, we provide the ideal solution for operators seeking a budget-friendly alternative.

Congratulations on winning the supplier of choice award. We’ve certainly have had great collaboration on LGI and appreciate all the resources you’ve provided to us over last few years. Looking forward to working again.

TW – CISCO Software Engineer

Our role

We provide access to new talent pools and a seamless deployment of employees under locally compliant employment contracts.

We can offer career opportunities abroad to qualified candidates within minutes, relieving clients of the need to comply with overseas regulatory requirements.

Our entities maintain minimal and transparent human resource costs.

We also enable the retention of key talent, even if personal circumstances require relocation, through worldwide reassignment options.

Client support is streamlined with a single point of contact, including onboarding, offboarding and legal assistance worldwide.