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Work at Penta Office

Join Penta

Careers

We welcome applications at any time from outstanding candidates who want to join Penta. We aim to hire the best people with experience in sourcing the best
technology resources and solutions who can translate this into finding the best service for our clients. If you have a passion to learn, with a results driven mindset take a
look at our current vacancies.
If you want to apply to Penta, please email us including a CV and cover letter explaining why you think you would be a best fit for our team.

LIFE AT PENTA (video reel)

Current Vacancies – at Penta offices         For Client Location roles click here 

Click the job title to find out more about the role. Should you wish to apply, please submit your CV & cover letter via email to [email protected] stating the job title only in the subject.
NO AGENCIES PLEASE!

Full Time
Penta Roles
Posted 3 months ago
JOB PURPOSE:   To provide operational support to our hosted clients and their resources, which will include; direct liaison with key stakeholders within our hosted clients and lead on onboarding & off boarding resources, engaging with global payroll partners, working with operation leads to ensure 1st class customer service and ensuring all data is captured on our CRM (Mercury) system.   KEY STAKEHOLDERS  
  • External Clients & Resources
  • Resource Delivery, Sales & Account management teams
  • Business support teams (Finance, HR, Operations, Commercial & Contracts)
  DUTIES AND RESPONSIBILITIES:
  • Client relationship and engagement – To include the following; Commercial pricing submission & approvals for new contracts, renewals and change requests, candidate issue resolution, etc
  • Overall management of all hosted resources ensuring all issues are resolved and where appliable liaise with the client to resolve issues, operation leads for resource support and or internally within Penta to drive swift resolution
  • Administration Processing on our CRM system - Extension's/ Amendments/ New Placements
  • Working with the commercial team for onboarding & working with our international compliance partners to support hosted resources where needed
  • Overseeing Time sheets, Invoice, Expenses are received checked and processed in line with our client agreements
  • Understanding and following the frame agreement guidelines we have committed to with the client
  • PO tracking support with the client and internal finance teams
  • When required track and or request updated documentation to support ISO certification
  • Ensuring all data is tracked on our company CRM (Mercury) system
  • Provide a suite of regular weekly & monthly tracking reports to your manager as directed
  • Any other duties as directed by your manager
EXPERIENCE / QUALIFICATIONS (Essential and preferable):  
  • Relevant business to business operational experience (essential)
  • Account Management experience (desirable)
  • Educated to A Level (essential)
  • Spanish language (desirable)
  PERSONAL QUALITIES:  
  • Organised, pro-active and excellent attention to detail
  • Good customer service skills
  • Proactive, reliable, and enthusiastic and the ability to work to tight deadlines
  • Experience of using CRM databases
  • Experience of undertaking complex enquiries
  • Effective customer care skills
  • Excellent communication skills
  • Experience meeting deadlines while delivering a service

Job Features

Job CategoryOperations

JOB PURPOSE:   To provide operational support to our hosted clients and their resources, which will include; direct liaison with...

LIFE AT PENTA

Life at Penta
We pride ourselves to be the best resource solutions provider in the technology arena. Penta has an informal, lively and collaborative culture. Our values are built on core focus of people and this shines through in our culture.
We are committed to the professional development of our employees with structured learning pathways, alongside on the job learning. We respect the life of our team outside Penta and treat each other with respect and care.

Learning & development
We provide structured learning pathways depending on role.
This alongside on-the-job training, enables individuals to gain knowledge, insight and experience into understanding what we do and what is expected as individuals to perform duties to service the needs and requirements of our clients.

Diversity & inclusion
We are a diverse group of talented individuals, different nationalities and a variety of professional and academic backgrounds. This makes our people are our greatest asset.
In order for us to deliver excellence for our clients this requires us to have a team which forms different skills, languages, cultures and backgrounds. If you believe you are a right fit for us, please apply.

Compensation
• Competitive starting salary
• Pension Scheme
• 20 days holiday plus bank holidays & extra Christmas leave
• Training & development
• Staff social events
• Staff incentives (recent and future incentives include trips to Marbella, Dubai and Barbados). We also attend The Derby at Epsom each year with corporate hospitality.
• Employee referral bonus scheme
• Cycle to work scheme
• Staff discounts & rewards
Compensations and benefits may differ depending on region of application.