Project Governance
Penta Consulting has been appointed to drive a landmark digital transformation project for a premier telecommunications provider in the Middle East. Given the national prestige and strategic weight of this initiative, the client required additional expertise to architect a roadmap that will contribute to helping define the future of the industry. Penta Consulting is delivering the specialised leadership and solutions necessary to push towards the realisation of fully automated networks. Historically, the provider used three different managed services partners. This project consolidates those operations under a single provider.
Service Delivery
Penta Consulting has transitioned the project from a conceptual framework to a tangible delivered solution, beginning this process by deploying a dedicated Digital Transformation Lead. Rather than acting as a standard consultant, this Lead serves as the operational “glue” across the entire ecosystem, assuming full accountability for the project’s momentum and alignment.
- Cross-Functional Orchestration: Acting as the primary interface between internal technical teams and the end customer, the Lead ensures that disparate workstreams, often operating in silos, are brought towards a single, unified roadmap.
- Deliverable Governance: Penta has taken direct responsibility for the project’s health. The Lead maintains a rigorous “on-track” status for all promised milestones, pre-emptively identifying bottlenecks before they impact the delivery timeline.
- Stakeholder Transparency: Beyond internal management, the Lead provides the end customer with high-level visibility and confidence. By translating complex technical progress into business-ready insights, they ensure the customer remains informed, engaged, and reassured of the project’s value.
- Risk Mitigation: By owning the interface between delivery teams and the client, Penta Consulting effectively manages expectations and scope creep, ensuring the final output mirrors the initial strategic vision without compromising quality or budget.
- The Result: This Managed Solution transforms the project from a collection of tasks into a cohesive, results-oriented service that relieves the internal team of the heavy lifting associated with large-scale digital transitions.
Key Objectives & KPIs
- “Automated NOC” (Network Operations Centre): The primary goal is to reduce the headcount in the front-office network operations by 95% through automation.
- Closed-Loop Operations: Implement systems where network alarms trigger an automated process of investigation, fixing, verification, and ticket closure with no human intervention.
- Advanced AI Implementation: The project will leverage not just standard AI and Machine Learning (ML), but also Agentic AI. This involves predictive analytics to anticipate network faults based on historical data and trends and proactively reroute traffic or schedule maintenance before an issue occurs.
- TM Forum ANL Scale: A key performance indicator (KPI) is to elevate the service provider’s automation level to 4.2 or higher on the TM Forum’s Autonomous Networks Level (ANL) scale within three years. For context, no service provider in the world is currently certified at level 4, making this a cutting-edge project.
- Top 5 Global Ranking: The client aims to be recognised as one of the top five service providers in the world for their automation journey.
Project Significance
This project is at the forefront of Telco innovation. The push for automation is driven by a desire for operational efficiency, competitive advantage, and national prestige.
Rapid advancements in Agentic AI make this a highly dynamic and interesting project for other businesses with similar goals. For more information or if you interested in support pursuing similar goals, please contact [email protected]