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Technical Account Manager

Penta Global
Posted 2 weeks ago

Job Type: Contract

Job Location: Turkey – Remotely

Length: Indefinite Contract Duration

Job Description: As a Multi-Cloud Technical Account Manager (TAM) you will enjoy using your technical, communication and collaboration skills to help our customers achieve their full potential through their adoption of VMware’s technologies.
Upon joining our Customer Success Technical Account Management team, you will have the opportunity to bring your authentic self to work and use your skills to make an impact and drive change for our customers, products, and company.
You will interact daily with your assigned customers and will be able to make a real impact in their success as a business. TAMs find nothing more satisfying than being challenged and being able to turn challenges into positive outcomes. You will need to manage your own schedule and priorities to help our customers achieve their goals. As a TAM, you will have the opportunity to specialize in a VMware solution area by developing & maintaining deep technical knowledge & skills for related VMware products. You will also be able to create a long-term relationship with your assigned customers while developing an understanding of the customer’s technical goals as they align to their business goals and overall impact of VMware’s solutions on business results.

Experience: Minimum 5 years

Responsibilities: As part of the Customer Success TAM team, you will be working for a long-term period with several assigned and strategic customers. The activities performed are all aligned with a single purpose, to help our customers achieve their desired outcomes while using VMware technology. By helping our customers, we will also help drive the adoption and consumption of the VMware technologies the customer has purchased.
The number of customers will vary depending on which tier of service the customer purchases. You will also be collaborating with the broader VMware account team and specialists as you perform the following:
•Leverage a TAM playbook, delivery kits, and tools, which you will use to help guide your customer through the following activities:
•Deliver technology roadmaps & assessments that provide next step and outcome-focused plans
•Provide Solution Guidance & best practices review to identify performance optimization opportunities
•Optimize Operations to confirm activities are aligned with stated technology goals & priorities
•Provide Industry insights and benchmarking to realize cost savings and reduce operational risk
•You will use your organizational and planning skills to keep track of your customer’s plans, adjusting as needed, and driving them to completion.
•You will help VMware to create ‘customers for life’ by collaborating with our Customer Success, Global Support, Education, Professional Services, Development, and Sales teams- all to make sure that we drive outcome-focused value to our customers.
•You will also contribute back to the internal global TAM community of like-minded experts, sharing the experiences that you gain by working with your customers(s), while also learning from your peers.

Skills Required:

-VMware Cloud Foundation
-vSphere (vCenter and ESXi)
-NSX-T and Advanced Threat Protection
-Aria Suite of Products (Operations, Operations for Logs, Operations for Networks, Automation)
-Site Recovery Manager
-vCloud Director (low priority)

If interested, please send your CV to [email protected] so I can contact you to discuss this opportunity in more detail.

Job Features

Job CategoryInformation Technology

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