Cloud Solution Architect - Dynamics 365 & Power Platform

Role Summary:

• We are seeking a highly skilled Dynamics 365 Customer Engagement (CE) / Field Service and Power Platform Cloud Solution Architect to lead the design, advisory, and delivery of enterprise-scale customer engagement and field service transformation solutions. This role focuses on helping customers modernize service operations through Dynamics 365 Field Service, Customer Service, Customer Insights, Power Platform, AI, and Copilot capabilities, while ensuring scalable, secure, and well-governed solution architectures.

Primary Solution Areas

• Dynamics 365 Field Service
  Dynamics 365 Customer Service
  Dynamics 365 Customer Insights
  Microsoft Power Platform (Power Apps, Power Automate, Dataverse)
  AI and Copilot Studio
  Enterprise Architecture and Integration
  Application Lifecycle Management (ALM), Governance, and Security

Key Responsibilities:

• Dynamics 365 Architecture & Delivery
• Lead enterprise-scale Dynamics 365 CE implementations with a focus on Field Service, Customer Service, and Customer Insights.
• Design end-to-end business application architectures aligned to customer business outcomes.
• Advise customers on service transformation strategies, workforce optimization, customer engagement, and operational excellence.
• Define integration architecture across Dynamics 365, Power Platform, Azure services, and third-party systems.
• Drive scalability, performance, security, and governance best practices across customer solutions.
• Power Platform & AI Solution Leadership
• Design and govern enterprise Power Platform solutions leveraging Power Apps, Power Automate, and Dataverse.
• Define secure and scalable platform governance, environment strategies, and ALM practices.
• Lead adoption of AI-powered business process transformation using Microsoft Copilot and Copilot Studio.
• Enable customers to modernize workflows through low-code solutions and intelligent automation.
• Advisory, Enablement & Collaboration
• Serve as a trusted advisor to customers, executives, account teams, and delivery stakeholders.
• Lead architecture discussions and business transformation engagements.
• Provide technical leadership across Unified and Global Delivery projects.
• Mentor architects and engineers while contributing to internal technical communities.
• Maintain expertise in Microsoft Business Applications, AI, and Power Platform roadmaps.

Mandatory Skills:

• Strong customer consulting and advisory skills.
• Strong experience in Dynamics 365 CE, including: Field Service, Customer Service, Customer Insights for large-scale enterprise implementations.
• Hands-on experience with Power Platform, including governance, security, and low-code solution development.
  Expertise in solution architecture covering:
• CI/CD pipelines
• Enterprise integrations
• Data storage optimization
• Data archiving strategies
• Reporting architecture
• Working experience with AI technologies, including Microsoft Copilot and Copilot Studio, to drive business process transformation.

Recommended Skills

• Security Clearance eligibility or existing clearance for Public Sector engagements.
• Strong technical troubleshooting and problem-solving skills.
• Development background with ability to review solutions utilizing: .NET, JavaScript
• Ability to lead executive-level AI transformation and business value conversations.

Preferred Experience:

• 7+ years of experience delivering enterprise-scale CRM, customer engagement, or business application solutions.
• Experience leading architecture design workshops and customer transformation programs.
• Experience integrating Dynamics 365 with enterprise platforms and line-of-business systems.
• Experience implementing governance and operating models for Power Platform at scale.

Preferred Certifications

• Microsoft Certified: Dynamics 365 Field Service Functional Consultant Associate
• Microsoft Certified: Dynamics 365 Customer Service Functional Consultant Associate
• Microsoft Certified: Power Platform Solution Architect Expert
• Microsoft Certified: Power Platform Functional Consultant Associate

  Soft Skills & Professional Attributes

• Excellent stakeholder management and executive communication skills.
• Ability to translate business strategy into technology outcomes.
• Strong leadership, coaching, and collaboration capabilities.
• Growth mindset with passion for continuous learning and innovation.
• Comfortable working across complex, multi-team, and cross-region environments.
• Strong customer obsession and outcome-driven approach.